Reference

How We Handle Your Information

We collect and protect the information you share when you open an account, deposit via bKash or Nagad, and play in our lobby. This policy covers what we gather, why we need it, and how you can request changes or deletion.

Account dataWallet recordsDevice informationActivity logsContact details
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bd55 How We Handle Your Information
DATA HANDLING

How We Protect and Store Information

We encrypt payment details in transit and at rest, restrict access to authorised personnel, and audit logs regularly. Session cookies help us keep you logged in; analytics cookies track lobby performance. You control marketing consent and can withdraw it without affecting core account functions.

Encryption standards All payment transactions and account logins pass through SSL encryption. Wallet credentials and personal identifiers are stored in encrypted database fields. We segment production data from development environments and limit access by role to reduce exposure risk.
Cookie and tracking Essential cookies manage your session and remember your language and currency. Analytics cookies track page loads and feature usage to improve the lobby. Marketing cookies are off by default; you enable them in account settings if you want personalised offers.
Retention periods Active account records remain accessible while you use the platform. After account closure, we retain transaction and identity records for the period required by financial compliance rules in applicable jurisdictions, then anonymise or purge them from live systems.
Your rights You can request a copy of your data, ask us to correct inaccuracies, or delete your account entirely. Contact support with your request; we will verify your identity and action it within the legal timeframe. Deletion may take longer if active disputes or regulatory holds apply.
CONTACT PATHS

Reach Us About Privacy Questions

If you want to review, update or delete the data we hold, or if you have questions about how we process your information, use any of these channels. Our team can walk you through your account records, explain retention periods, and action your requests within the timeframe set by applicable data-protection rules.

Live chat Open the chat icon in your account dashboard and ask about data access, correction or deletion. The support team will verify your identity and process your request or escalate it to the privacy officer if needed.
Email support Send your privacy enquiry to the support email shown in your account footer. Include your registered mobile number or account ID so we can locate your records quickly and respond with the information or confirmation you need.
Account settings Check the privacy tab in your account settings to review stored details, update contact preferences, and manage cookie consent. You can export a summary of your account data or submit a deletion request directly from that screen.

Privacy Policy Questions

We ask for your mobile number, email, date of birth and preferred currency. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount to credit your account. Device data and IP address are logged for security checks.

We share transaction details with payment processors to complete deposits and withdrawals. Game studios receive anonymised play data to run the RNG and settle rounds. We do not sell your information to advertisers or marketing lists outside our own platform communications.

Log into your account, open the privacy tab in settings, and edit contact details or submit a deletion request. For full account closure, contact support via live chat or email and confirm your identity; we will process the deletion within the required timeframe.

Essential cookies keep you logged in and remember your language. Analytics cookies track lobby performance. Marketing cookies are optional and off by default. You can manage all categories in account settings; disabling analytics or marketing cookies will not block your ability to play or withdraw.

Active accounts retain full transaction history. After closure, we keep payment and identity records for the period mandated by financial regulations in operating jurisdictions, typically several years, then anonymise or delete them. You can request details of your specific retention schedule from support.

Yes. Contact support and ask for a data export. We will verify your identity, compile your account details, transaction logs and activity records, and send them to your registered email within the legal response window, usually a few weeks depending on jurisdiction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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